Refund policy

At Shofiket, customer satisfaction is important to us.

Returns

We accept returns within 7 days of delivery if:

• The product is damaged, defective, or incorrect.
• The item is unused and in its original packaging.

Non-Returnable Items

• Used products
• Personal care items
• Products damaged due to misuse

Refunds

Once the returned item is received and inspected, approved refunds will be processed within 5–10 business days to the original payment method.

Damaged or Wrong Product

Please contact us within 48 hours of delivery with clear photos or videos of the issue.

Support Email: support@shofiket.store